Kuwait Government Offices Directory 2026 — Muroor, Jawazat, PACI, MOSAL

Q: How do I find my local Muroor (Traffic Department) office in Kuwait?

Each of Kuwait's 6 governorates has its own Muroor (Traffic Department) office: Al-Asima (Capital), Hawalli, Farwaniya, Ahmadi, Jahra and Mubarak Al-Kabeer. To find your local Muroor, visit the official Ministry of Interior page at moi.gov.kw/main/eservices/gdt/locations, select your governorate, and choose the section type (Traffic Dept, Driving Test, Technical Inspection, etc). Most traffic services are now also available through the Sahel app without visiting in person.

Q: What is the phone number for PACI Civil ID office in Kuwait?

The Public Authority for Civil Information (PACI) call center number is 1889988. PACI has three main branches: the headquarters in South Surra, the Ahmadi branch, and the Jahra branch. Most Civil ID services — including renewal, address change and replacement — can be done online through the PACI website paci.gov.kw or via the Sahel app without visiting in person.

Q: Where is the passport office in Shuwaikh Kuwait?

The General Department of Nationality and Passports is part of the Ministry of Interior. For specific branch addresses and hours, visit the official MOI passport portal at nat.moi.gov.kw. Most passport-related services for expats are handled through the Residency Affairs department (Jawazat) at moi.gov.kw/main/eservices/residence, not the citizen passport office. Always check the official MOI website for current branch addresses before visiting.

Q: What are the working hours of Kuwait government offices?

Standard Kuwait government working hours are Sunday to Thursday, 7:30 AM to 2:30 PM (some offices 8:00 AM to 2:00 PM). Friday and Saturday are weekends. During Ramadan, hours are reduced — typically 9:00 AM to 1:30 PM. Public holidays for Kuwait include National Day (25 Feb), Liberation Day (26 Feb), Islamic New Year, Prophet's Birthday, Eid al-Fitr and Eid al-Adha. Most services are now available online via Sahel app and ministry portals — check first before visiting in person.

Q: How do I book an appointment at a Kuwait government office?

Most Kuwait government appointments are now booked through the Sahel app (sahel.gov.kw) or the official MOI/PACI/MOSAL websites. The Sahel app lets you book driving tests, biometric fingerprinting, residency stamping, Civil ID services and most ministry visits. Walk-ins are accepted only for urgent matters at most offices. Each ministry's official website has an online booking link — always book first to avoid long queues.

Q: What is MOSAL in Kuwait and what does it do?

MOSAL stands for the Ministry of Social Affairs and Labour (now operating as PAM — Public Authority for Manpower for labour matters). It handles work permits, labour disputes, worker registration, work permit transfers, end-of-service complaints, and all employer-employee relations under Kuwait Labor Law. The official website is msal.gov.kw and PAM is at pam.gov.kw. Both have online portals for most services.

Q: Can I do everything online without visiting Kuwait government offices?

Most routine services can now be done online in Kuwait — Civil ID renewal, driving license renewal, traffic fine payment, residency renewal, Sahel app integrations across ministries. Services that still typically require in-person visits include: biometric fingerprinting (first time), driving tests, medical fitness tests, document attestation and certain labour disputes. Always check the Sahel app first — it now covers 40+ government services.

Q: What is the emergency number in Kuwait?

The all-in-one emergency number in Kuwait is 112 — for Police, Ambulance and Fire. Other verified Ministry of Interior hotlines: Civil Defence 1804000, Cyber Crime +965 97283939 (WhatsApp), Narcotics Control 1884141, Coast Guard 1880888, Traffic Control +965 99324092 (WhatsApp), Inspection and Control 25200334, Residency Affairs 25582960 / 25582961. Save 112 in your phone for any urgent situation.

Emergency numbers — save these

These hotlines are verified directly from the official Ministry of Interior website (moi.gov.kw):

Service	Number
🚨 Police, Ambulance & Fire	112
Civil Defence	1804000
Narcotics Control	1884141
Coast Guard	1880888
Cyber Crime (WhatsApp)	+965 97283939
Traffic Control (WhatsApp)	+965 99324092
Juvenile Protection	25589535 / +965 97283636
Inspection & Control	25200334
Residency Affairs	25582960 / 25582961
Residency Affairs (WhatsApp)	+965 97288200 / +965 97288211
Public Moral & Anti Human Trafficking	25589648 / 25589655 / 25589696
PACI Call Center	1889988

🆘

For ANY life-threatening emergency in Kuwait, dial 112 first. Police, Ambulance and Fire all answer the same number.

🆔

Public Authority for Civil Information (PACI)

الهيئة العامة للمعلومات المدنية

Civil ID · بطاقة مدنية

📞Call Center

1889988
Verified official hotline

🏛Branches

3 main branches:
• HQ — South Surra
• Ahmadi Branch
• Jahra Branch

🌐Official Website

paci.gov.kw

💳Pay Civil ID Fees

services.paci.gov.kw

🗺Kuwait Finder Map

gis.paci.gov.kw
Official PACI map of all Kuwait

📱Mobile ID Kiosks

View kiosk locations
Self-service ID enrollment

Services Offered

Civil ID Issuance Civil ID Renewal Address Change Replacement (Lost) Fingerprint Enrollment Mobile ID (Digital) PACI Number Inquiry Demographic Updates

🚗

General Directorate of Traffic (Muroor)

الإدارة العامة للمرور

Traffic · Driving · Fines

📞Traffic Control (WhatsApp)

+965 99324092
Official MOI traffic hotline

🏛Branches

Each of the 6 governorates has its own Muroor office with sub-departments for traffic, driving tests, technical inspection, etc.

🌐Official Portal

moi.gov.kw/gdt

📍Find Your Branch

Official Muroor locator
Select governorate + section

💳Pay Violations

Pay traffic fines online

🚙Driving License Portal

edl.moi.gov.kw
License renewal & checks

Sections Per Branch (per MOI)

Traffic Dept Prosecution Dept Traffic Sentences Execution Technical Inspection Training Centre Services for Special Needs Traffic Violations Investigations Driving Test Dept

💡 Driving test & traffic appointments are now booked through the Sahel app — no need to queue in person.

🪪

General Department of Residency Affairs (Jawazat)

الإدارة العامة لشؤون الإقامة

Iqama · Residency · Family Visa

📞Residency Hotline

25582960 / 25582961
Official MOI numbers

💬WhatsApp

+965 97288200
+965 97288211

🌐Official Portal

moi.gov.kw/main/eservices/residence

🏛Branches

Branches in each governorate. Check the official portal for current addresses.

📱Appointments

Via Sahel app
Residency renewal, biometrics, stamping

🔍MOI eServices

eservices.moi.gov.kw
Status checks, renewals

Services Offered

Residency Issuance Residency Renewal Family Visa (Art 22) Parent Visa (Art 29) Visit Visa Visa Cancellation Transfer of Visa Exit Permit Re-entry Permit

💼

Public Authority for Manpower (PAM) / MOSAL

الهيئة العامة للقوى العاملة / وزارة الشؤون

Work Permits · Labour Disputes

🌐PAM Website (Manpower)

pam.gov.kw
Work permits & labour

🌐MOSAL Website

msal.gov.kw
Social affairs

🏛Branches

Multiple labour offices across the 6 governorates. Find your nearest branch via the PAM website.

📞Inquiries

Contact via PAM official website
or visit your governorate's labour office

📱Online Services

Most work-permit and labour services are available online via PAM portal + Sahel app integration

⚖️Labour Court

Labour disputes can be filed at MOSAL — free of court fees for employees

Services Offered

Work Permit Issuance Work Permit Transfer Article 17 (Govt) Article 18 (Private) Salary Verification Labour Dispute Filing Unpaid Wages Complaints End-of-Service Disputes WPS Wage Protection

💡 If you have a salary, overtime, or end-of-service dispute, you can file directly with PAM/MOSAL — labour cases are free of court fees for employees in Kuwait.

📔

General Department of Nationality & Passports

الإدارة العامة للجنسية والجوازات

For Kuwaiti citizens only

🌐Official Portal

nat.moi.gov.kw

📅Temp Passport Appointments

Book online
For temporary passport & documents

🏛For Expats

Expat passports = your home country embassy
See our Embassies Directory

🔐QR Verification

MOI QR Code Verify
Document authenticity check

Services (Kuwaiti Citizens)

Kuwait Passport Issuance Passport Renewal Kuwaiti Nationality GCC Biometric Enrolment Temporary Passport Travel Documents

ℹ️

This department serves Kuwaiti citizens only. If you're an expat needing passport renewal, go to your home country's embassy — see our full Embassies Directory.

Kuwait's 6 governorates

Every ministry maintains a branch in each governorate. To find your local office, use the official MOI locator linked in each card above and select your governorate from the dropdown.

🏙 Al-Asima (Capital)

العاصمة

~ 569,000 people · Kuwait City

🏘 Hawalli

حولي

~ 968,000 · Salmiya, Jabriya

🏬 Al-Farwaniya

الفروانية

~ 1,169,000 · Largest population

🏭 Al-Ahmadi

الأحمدي

~ 959,000 · Oil sector, Fahaheel

🌾 Al-Jahra

الجهراء

~ 541,000 · Largest area

🏡 Mubarak Al-Kabeer

مبارك الكبير

~ 255,000 · Sabah Al-Salem

Standard working hours

Most Kuwait government offices follow the same schedule:

Period	Days	Hours
Normal	Sunday – Thursday	~7:30 AM – 2:30 PM
Ramadan	Sunday – Thursday	~9:00 AM – 1:30 PM
Weekend	Friday & Saturday	Closed
Public Holidays	Per Kuwait calendar	Closed

Hours vary slightly by department. Always check the specific ministry website or call ahead before visiting.

Skip the queue — use Sahel instead

The Kuwait Sahel app now handles 40+ government services that previously required in-person visits — Civil ID renewal, residency stamping, driving license renewal, traffic fine payments, biometric appointments and more.

Most expats no longer need to physically visit Muroor, PACI or Jawazat for routine services. See our Sahel App Guide for setup and full service list.

💡 Pro tip: Try Sahel first for any government task. If it's not in Sahel, check the ministry's website (linked in each card above). Only visit in person if no online option exists.

⚠️

About this directory: Phone numbers and website links above are sourced from official Kuwait government websites as of May 2026. Specific branch street addresses are not listed because they're managed dynamically on the official MOI/PACI/MOSAL websites — always use the official location finders linked in each card to get the most current branch info. Information may change — verify before visiting.

🆔Civil ID Guide 🪪Residency Guide 🚗Driving License 🚦Traffic Fines 📱Sahel App 👨‍👩‍👧Family Visa 🏛Embassies

FAQs — Kuwait Government Offices

How do I find my local Muroor (Traffic Department) office in Kuwait?

▾

Each of Kuwait's 6 governorates has its own Muroor office: Al-Asima, Hawalli, Farwaniya, Ahmadi, Jahra, Mubarak Al-Kabeer. Visit moi.gov.kw/gdt/locations, select your governorate and section type. Most traffic services are now in the Sahel app — no need to visit in person.

What is the phone number for PACI Civil ID office in Kuwait?

▾

PACI call center: 1889988. Three main branches: HQ South Surra, Ahmadi, Jahra. Most Civil ID services can be done online at paci.gov.kw or via the Sahel app.

Where is the passport office in Shuwaikh Kuwait?

▾

The General Department of Nationality and Passports serves Kuwaiti citizens — visit nat.moi.gov.kw for branches and hours. Expat passport services are handled by your home country's embassy, not Kuwait MOI. See our Embassies Directory.

What are the working hours of Kuwait government offices?

▾

Standard: Sunday–Thursday, ~7:30 AM – 2:30 PM. Ramadan: ~9:00 AM – 1:30 PM. Friday/Saturday closed. Closed on Kuwait public holidays. Most services are now online via Sahel and ministry portals.

How do I book an appointment at a Kuwait government office?

▾

Use the Sahel app (sahel.gov.kw) for most ministry appointments — driving tests, biometrics, residency stamping, Civil ID services. Each ministry website also has online booking. Walk-ins only for urgent matters.

What is MOSAL in Kuwait and what does it do?

▾

MOSAL = Ministry of Social Affairs and Labour. Labour matters now handled by PAM (Public Authority for Manpower). Handles work permits, transfers, labour disputes, unpaid wages, end-of-service complaints. Websites: msal.gov.kw and pam.gov.kw.

Can I do everything online without visiting Kuwait government offices?

▾

Most routine services yes — Civil ID renewal, driving license renewal, traffic fines, residency renewal all via Sahel app or ministry portals. Still requires in-person: first-time biometric fingerprinting, driving tests, medical fitness tests, document attestation, certain labour disputes.

What is the emergency number in Kuwait?

▾

Universal emergency number: 112 (police, ambulance, fire). Other MOI hotlines: Civil Defence 1804000, Narcotics 1884141, Coast Guard 1880888, Traffic Control +965 99324092 (WhatsApp), Residency Affairs 25582960/61. Save 112 in your phone.

Last updated: May 2026. All phone numbers and links verified directly from official Kuwait government websites (moi.gov.kw, paci.gov.kw, pam.gov.kw, msal.gov.kw). Branch addresses are managed on the official ministry sites — use the location-finder links in each card to get current addresses. KuwaitCalculator.com is not affiliated with any government entity.

Kuwait Government OfficesDirectory & Online Portals

Emergency numbers — save these

Kuwait's 6 governorates

Standard working hours

Skip the queue — use Sahel instead

Related guides

FAQs — Kuwait Government Offices

Kuwait Government Offices
Directory & Online Portals